Returns & Exchanges

We do not accept returns or exchanges for carpet purchases. Due to the nature of our products, once a carpet has been ordered, the mill has already started to process and prepare the material, it cannot be returned. We recommend thorough consideration and measurement verification before finalizing your order. If you have any questions or concerns about your carpet purchase, please do not hesitate to contact our customer service team.

If the product is damaged or you think you may have received the wrong product, do not continue with installation and call our office right away.